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Citizen Survey

The Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a substantial knowledge base for assessing performance of public services across sectors and provides insights that can help to develop the public sector in the long term.

Citizen Survey says something about how satisfied residents and users are with their municipality and with major services / activities of the government. The survey provides greater insight into user perceptions of government activities in the areas of education, culture, health care and other public enterprises.

Data holdings

Title Download Documentation
Citizen Survey 2015, Citizens part Download PDF
Citizen Survey 2015, user part, Kindergarten Download PDF
Citizen Survey 2015, user part, The Norwegian Church Download PDF
Citizen Survey 2015, user part, Regular GP Download PDF
Citizen Survey 2015, user part, Public library Download PDF
Citizen Survey 2015, user part, Primary school Download PDF
Citizen Survey 2015, user part, Health clinic Download PDF
Citizen Survey 2015, user part, Domestic Helper Download PDF
Citizen Survey 2015, user part, Home nursing Download PDF
Citizen Survey 2015, user part, University College Download PDF
Citizen Survey 2015, user part, Emergency Download PDF
Citizen Survey 2015, user part, The Norwegian State Educational Loan Fund Download PDF
Citizen Survey 2015, user part, The Norwegian Labour and Welfare Administration (NAV) Download PDF
Citizen Survey 2015, user part, Sheltered Housing
Download PDF
Citizen Survey 2015, user part, Planning and Construction Office Download PDF
Citizen Survey 2015, user part, Police Download PDF
Citizen Survey 2015, user part, Norwegian Tax Administration Download PDF
Citizen Survey 2015, user part, School-based extra-curricular activities (SFO) Download PDF
Citizen Survey 2015, user part, Norwegian Public Roads Administration Download PDF
Citizen Survey 2015, user part, Nursing Download PDF
Citizen Survey 2015, user part, Hospital Download PDF
Citizen Survey 2015, user part, Customs Download PDF
Citizen Survey 2015, user part, University Download PDF
Citizen Survey 2015, user part, Upper Secondary School Download PDF
Citizen Survey 2013, Citizens part Download PDF
Citizen Survey 2013, user part, Kindergarten Download PDF
Citizen Survey 2013, user part, The Norwegian Church Download PDF
Citizen Survey 2013, user part, General GP Download PDF
Citizen Survey 2013, user part, Public Library Download PDF
Citizen Survey 2013, user part, Primary School Download PDF
Citizen Survey 2013, user part, Health Clinic Download PDF
Citizen Survey 2013, user part, Domestic Helper
Download PDF
Citizen Survey 2013, user part, Home Nursing Care Download PDF
Citizen Survey 2013, user part, Academy Download PDF
Citizen Survey 2013, user part, Emergency Download PDF
Citizen Survey 2013, user part, Norwegian State Educational Loan Fund Download PDF
Citizen Survey 2013, user part, The Norwegian Labour and Welfare Service (NAV) Download PDF
Citizen Survey 2013, user part, Sheltered Housing
Download PDF
Citizen Survey 2013, user part, Planning and Construction Office Download PDF
Citizen Survey 2013, user part, Police Download PDF
Citizen Survey 2013, user part, Norwegian Tax Administration Download PDF
Citizen Survey 2013, user part, School-based extra-curricular activities (SFO) Download PDF
Citizen Survey 2013, user part, Norwegian Public Roads Administration Download PDF
Citizen Survey 2013, user part, Nursing Home Download PDF
Citizen Survey 2013, user part, Hospital Download PDF
Citizen Survey 2013, user part, Norwegian Customs Download PDF
Citizen Survey 2013, user part, University Download PDF
Citizen Survey 2013, user part, Upper Secondary School Download PDF
Citizen Survey 2010, Part 2 Download PDF
Citizen Survey 2009, Part 1 Download PDF

Accessibilty

Data are freely accessible for researchers and students at universities and colleges.

Format

All surveys can be downloaded is formats that support SPSS, Stata and SAS.

Citation requirements

Users are obliged to refer to producer and distributor of the data.

Deposit requirements

Access to data is given on the condition that NSD gets three copies, alternatively a PDF-file, of eventual reports that are written on the basis of the data. These will be referred to on our webpages and can be made accessible online, if requested.

Publications

Agency for Public Management and eGovernment (DIFI): report on the Citizen Survey (in Norwegian), DIFI.no

External links

Agency for Public Management and eGovernment (DIFI): Citizen Survey web portal (in Norwegian), DIFI.no